If for any reason you are disappointed with your purchase or it isn’t what you expected you can return or exchange it within 30 days. You must have an RMA Number before sending us your return, Please call us at 1-800-537-1339.
*All Consumable items such as food and nutritional supplements must be returned in their original unopened condition.
Most, but not all complete orders leave our warehouse within 1-7 business days. Allow time from the day we ship for FedEx or the USPS to deliver it to you from North Carolina. Please call for rush orders before 2:00 Eastern time. That means that some items, to some locations could take two weeks or more. Remember, we're a 50 year old family run business, so feel free to call us for a rush. We can get most of our items out the same day and use next day air and get it to you tomorrow, but you need to call before 2:00 Eastern time.
If you are placing an order for the holidays please consider before you place the order that all of our 20,000 products may not be able to get to you in time. Most orders leave our warehouse within 1-7 business days. Allow time from the day we ship for FedEx to deliver it. Please call for rush orders."
If you notice that the shipping rate seems high, feel free to contact us (before we charge the card and ship the order) and we will re-evaluate the shipping charge that our web site calculated for your order.
In some extreme circumstances we may need to contact you for additional shipping.
Alaska, Hawaii and US Territory Customers: We do our best to calculate an accurate shipping quote at time of checkout but in some circumstances the type or quantity of an item being ordered may require us to contact you for additional shipping. This is due to the fact that most if not all shipments to your area are required to be put on a plane. We do apologize for any inconvenience this may cause and we assure you that we are working diligently with our shipping partners to make sure you are getting the best possible shipping rates available.
Note about Knives, stun guns, pepper spray and other items.
It is important for the prospective buyer to contact their local authorities to inquire about "Ownership" and "Carry" laws in their local jurisdiction. The prospective buyer is solely responsible for ensuring that they are permitted by local laws to own the item being purchased.
PLEASE ALSO NOTE:
It is possible that shipments may come from warehouses besides our own. Please keep in mind that in these situations, if you've made a multi-item order, items may arrive separately and at different times.