Frequently Asked Questions
How do I check my order?
Camping survival ships to the United States (including Alaska and Hawaii) and Canada. Whenever possible, we will accommodate your request to ship to a P.O. Box. However, we reserve the right to ship large or heavy packages to your physical address.
Where does my order ship from?
Our warehouse is located at: 1175 South Meridian Park Road Suite C, Salt Lake City, UT 84104
How much does shipping cost?
Camping Survival offers FREE Shipping on all orders $79+ and a flat rate of $8.95 shipping on all smaller orders to the 48 contiguous United States. For Alaska & Hawaii, rates are calculated at checkout based on weight. Camping Survival also ships to Canada with rates calculated at checkout.
What is your return policy?
We extend a 30 day, no-questions-asked return policy on unopened, unused products. Upon receipt of the returned items in their original packaging and condition at the purchaser's expense, Camping Survival will credit your original method of payment for the products purchased, less delivery / shipping charges. If 30 days have gone by since your purchase, unfortunately we can’t offer you a credit or refund. To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer.
If you have a question about an item you have purchased or wish to make a return, please call us at 800-856-2325 Monday-Friday 9-5 MST.
How do I contact Customer Service?
You can reach customer service by email at: customer.service@campingsurvival.com
What is your return policy?
You can find our return policy on our shipping and returns page located here.
Where do I send returns?
Our address for authorized returns is: 1175 South Meridian Park Road Suite C, Salt Lake City, UT 84104.
Who pays for shipping on returned items?
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
If you are shipping an item over $50, you should consider using a trackable shipping service or purchasing shipping insurance. We do not guarantee that we will receive your returned item. Do you issue refunds? Outside of the 30-day return policy, we only replace items if they are defective or damaged. If you have questions concerning refunds, call us at 800-856-2325 Mon-Fri 9AM - 5PM MST or email us anytime at customer.service@campingsurvival.com.
How will COVID-19 affect my order?
You can find information related to COVID-19 and how it will affect your order here.